The art of online communication

Customer experience research

Information architecture

Content strategy, audits and migration planning

Content editing and PDF optimisation

Website management and governance planning

Writing for the web training

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SERVICES

At Q2, we have one goal in mind - to help our clients to really connect with their online customers. 

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It’s time to reach out of the screen and communicate like you’re face-to-face. 

It all starts with a good plan. Content is king. Then it’s about reinventing your online language and experience to a kind that people can enjoy, use with relevance, and understand. 

We promise you’ll no longer be forced to make band-aid fixes in-house because outsourcing is too expensive. We’re the cost effective alternative, partnering with the best specialists to help you create amazing customer experiences.

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Less digital.
More human. 

That’s what we care about. 

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Let’s connect.

DISCOVERY

Useability Testing

First Click Testing

Sitemap Testing

Stakeholder Interviews and Surveys

Customer Personas

NAVIGATION

CONTENT

Customer Journey Maps

Information Architecture

Content Categorisation

UX Wireframes

Content Audits, Plans and Strategy

Content Migration/Population

Copywriting and Editing

Writing for the Web Training

PDF Accessibility

Management and Governance

• Department of Fire & Emergency Services

• Water for Food (Dept of Water)

• Road Safety Commission

• Department of Transport

• Department of Mines and Petroleum

RECENT CLIENTS

• City of Canning

• City of Kwinana

• Shire of Harvey

• Shire of Mundaring

• City of Fremantle

• City of Cockburn

• City of Melville

• City of Armadale

• City of Bayswater

• City of Mandurah

• City of Rockingham

• City of Joondalup 

• City of Stirling 

• Curtin University

• Integral Development

• Volunteer Marine Rescue Service

• CCR Group

• Australian Industry Group

• Apple Storage

“Michelle is your go-to person on all things web design and development. She is energetic and very professional and quickly distills the essence of what is required for an organisation's web or intranet needs. I have known Michelle for over 10 years and can highly recommend her.”

Daniela Mattheys, Australian Industry Group

“Michelle is such a pleasure to work with. She is reliable, creative, full of excellent ideas and most of all she can translate these ideas into reality."

Michelle Rogers, Curtin University

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TESTIMONIALS

“Thank you for going above and beyond as a contractor, taking [us] through such an insightful website customer experience research journey. The residents that you performed the testing and interviews with, commented on your professionalism and the care you took with them. The deliverables you produced through this process for the City exceeded expectations, as well as your ability to connect, communicate and work well with the team."
Laya Baker, City of Melville

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“I really enjoyed the very hands on approach of the course where Michelle used our own organisation’s websites to illustrate each point she wanted to get across. It was great to work on improving them right there and then."

Gabriela Eiris, City of Stirling

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CONTACT US

Request a free mini website review - no obligation! 

Fill in the form and we will contact you ASAP.

0402 880 688

michelle@q2online.com.au